Privacy Policy
Introduction
Welcome to Etviss (the “Company,” “we,” “us,” or “our”). We operate the website https://www.etviss.com (the “Site”) and are committed to protecting your privacy.
This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our services, which include:
- UK Electronic Travel Authorization (UK ETA) application and consultation services.
- Electronic Travel Authorization (ETA) and ETA Visa services.
- UK Visa application and consultation services.
- Tourist Visa Consultation services.
By accessing or using our services, you agree to the collection and use of information in accordance with this policy.
Information We Collect
Because our services involve handling government travel documents, we collect both Personal Information (PII) and Sensitive Personal Information (SPI).
A. Personal Information You Provide to Us
This is the information you directly submit during the application or consultation process:
| Category of Data | Examples of Data Collected |
| Identity Data | Full Name, Date of Birth, Gender, Nationality, Marital Status. |
| Contact Data | Email Address, Phone Number, Home Address, Billing Address. |
| Travel Document Data (SPI) | Passport Number, Passport Expiry Date, Issuing Country, Digital Photograph, Biometric Data (if applicable to the application process, e.g., facial images). |
| Payment Data | Credit/Debit card details (processed by a third-party payment processor), Billing details. |
| Suitability Data (SPI) | Information related to past visa refusals, criminal convictions, immigration history, and health information (as required by the destination country’s government application form). |
| User Content | Information provided via customer support, chat services, or emails. |
B. Data Collected Automatically (Technical Data)
When you use our Site, we automatically collect certain technical data:
| Category of Data | Examples of Data Collected |
| Usage Data | IP Address, browser type, operating system, pages viewed, time spent on pages, referral source, and clicks. |
| Tracking Data | Data collected through cookies, web beacons, and other tracking technologies. |
How We Use Your Information
We use the information we collect for the following purposes and under the following legal bases:
| Purpose for Processing | Legal Basis (e.g., under UK GDPR/GDPR) |
| Service Delivery | Performance of a Contract: To process your ETA or Visa application and provide the requested consultation service. |
| Payment Processing | Performance of a Contract / Legitimate Interest: To process payments for our services (using third-party payment processors). |
| Communication | Legitimate Interest: To respond to your inquiries, send service updates, and manage your account. |
| Security & Fraud Prevention | Legal Obligation / Legitimate Interest: To protect against fraudulent transactions and illegal activity, and maintain the security of our services. |
| Legal Compliance | Legal Obligation: To comply with legal processes, government requests, and applicable laws (e.g., tax, audit, immigration regulations). |
| Marketing | Consent / Legitimate Interest: To send you promotional emails about our services if you have opted-in, or if we have a legitimate interest to do so (e.g., re-engagement). |
| Site Improvement | Legitimate Interest: To analyze Site usage, improve functionality, and optimize user experience. |
Sharing Your Personal Information
We will only share your personal data with third parties in the following circumstances:
- Governmental/Official Entities: We share essential travel and personal data (including Sensitive Personal Information) with the relevant government agencies, such as His Majesty’s Passport Office (HMPO) and UK Visas and Immigration (UKVI), to submit your application for the UK ETA or Visa. This is mandatory for providing our service.
- Third-Party Service Providers: We use external providers for functions such as:
- Payment processing (Note: We do not store full credit card details on our servers).
- Web hosting and cloud services.
- Analytics (e.g., Google Analytics).
- Professional service providers (e.g., accountants, legal counsel).
- Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your personal data may be transferred as part of that transaction.
- Legal Requirements: If required by law, subpoena, or government request (e.g., to law enforcement or regulators).
International Data Transfer
Our business is global, meaning your information may be transferred to and processed in countries outside of your own, including the United Kingdom and potentially where our third-party service providers are located.
When we transfer your data internationally, we take steps to ensure your data is protected by ensuring:
- The data is transferred to a country deemed by the European Commission or the UK government to provide an adequate level of protection.
- We use specific contracts approved for use in the EU/UK which give personal data the same protection it has in the EU/UK (Standard Contractual Clauses).
Data Security and Retention
Data Security
We implement robust technical and organizational measures designed to protect your Personal Information from unauthorized access, loss, misuse, and alteration. This includes using Secure Socket Layer (SSL) technology for data transmission and storing sensitive data in secure, encrypted environments. However, no electronic transmission over the internet can be guaranteed to be 100% secure.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including to satisfy any legal, accounting, or reporting requirements.
- For application-related data, we will retain it for the period required by relevant government or regulatory bodies, and for a period after the service is completed to address any follow-up inquiries or legal claims, typically 7 year
- Technical and marketing data is retained as long as it is useful for the purposes of improving our Site or until you withdraw consent.
Your Data Protection Rights
Depending on your location (e.g., users in the European Economic Area, the UK, or California), you may have the following rights regarding your personal data:
- The Right to Access: Request copies of your personal data.
- The Right to Rectification: Request that we correct any information you believe is inaccurate or incomplete.
- The Right to Erasure (“Right to be Forgotten”): Request that we erase your personal data, under certain conditions.
- The Right to Restrict Processing: Request that we restrict the processing of your personal data, under certain conditions.
- The Right to Object to Processing: Object to our processing of your personal data, under certain conditions.
- The Right to Data Portability: Request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.
- The Right to Withdraw Consent: Where we rely on your consent to process your data, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us using the contact details provided in Section 9.
Cookies and Tracking Technologies
Our Site uses cookies and similar tracking technologies (like Google Analytics) to track the activity on our Service and hold certain information.
- Cookies: Small files stored on your device.
- Purpose: To analyze website traffic, remember your preferences, and serve targeted advertisements.
- Your Choices: You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact our Privacy Team at:
- Website:
https://www.etviss.com - Email Address: [email protected]